There is a particular kind of embarrassment in having a wide open net in front of you and not being able to score. I know it well. I started playing hockey at 43. I never played growing up. I rollerbladed in the nineties, but never hockey, so when I finally stepped on...

Everyone bracing for a young department to fail is watching the wrong place. They are watching the street, and the street is fine. The failure, when it comes, shows up in a case file somebody else opens about nine days later. Chuck Wexler sent PERF's members their...

Watch the room the next time you roll out a decision. If every head is nodding, you have a problem. People who believe in an idea do not nod at it. They speak up, they add to it, they start solving for it before you finish the sentence. Nodding is what a room does...