The Second Question

The Second Question

After a critical incident, I used to ask “you good?” and move on. Everybody in this work has asked it, and everybody has answered it. The answer is always the same: “Yeah, I’m good.” That answer isn’t a lie, exactly. It’s a reflex. The question is built to be answered...
Clear the Desk

Clear the Desk

It’s a Tuesday, and the request has been sitting in your box since the first of the month. Four days in March. His daughter turns ten, his wife found a cabin down in Hocking Hills, and his in-laws want to fly in from Arizona if it’s actually happening....
Silence is Not Agreement

Silence is Not Agreement

Watch the room the next time you roll out a decision. If every head is nodding, you have a problem. People who believe in an idea do not nod at it. They speak up, they add to it, they start solving for it before you finish the sentence. Nodding is what a room does...