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The Second Question

After a hard call, “you good?” gets “yeah, I’m good” every time. One small change gets you a real answer.

Clear the Desk

It's a Tuesday, and the request has been sitting in your box since the first of the month. Four days in March. His daughter turns ten, his wife found a cabin down in Hocking Hills, and his in-laws want to fly in from Arizona if it's actually happening. You've looked...

Write It Down

I was driving home from work when a retired general on The Art of Manliness podcast described a briefing he sat through in 1991. Mark Hertling was an Army major in Germany with two boys at home, ten and seven, and he was told his cavalry squadron could take casualties...

Side by Side

We were sitting at a fire, and nobody was talking. We both knew there was hardship there, and neither of us was saying anything about it. Then, with tears streaming down his face, all the weight he had been carrying opened up and came out. Nobody had asked him how he...

Skating Isn’t Hockey – Jumping from Officer to Sergeant

There is a particular kind of embarrassment in having a wide open net in front of you and not being able to score. I know it well. I started playing hockey at 43. I never played growing up. I rollerbladed in the nineties, but never hockey, so when I finally stepped on...

Staffing Came Back. Experience Didn’t.

Everyone bracing for a young department to fail is watching the wrong place. They are watching the street, and the street is fine. The failure, when it comes, shows up in a case file somebody else opens about nine days later. Chuck Wexler sent PERF's members their...

Silence is Not Agreement

Watch the room the next time you roll out a decision. If every head is nodding, you have a problem. People who believe in an idea do not nod at it. They speak up, they add to it, they start solving for it before you finish the sentence. Nodding is what a room does...

The Staffing Crisis Is Quietly Promoting People Who Aren’t Ready

The number everyone quotes is one in ten. American policing is running at about 91 percent of authorized staffing, and almost every conversation about that number turns into a recruiting conversation. The conversation nobody schedules is about what the shortage is...

Overtime Is a Bridge. We Made It a Foundation.

In most departments, the worst news in policing is not delivered by the chief. It is delivered by a shift sergeant walking toward an officer who has already worked a full tour, to tell them they are not going home. Ask front line supervisors to name the hardest part...

Who Actually Runs the Police Department? What Does the Charter Say?

In the early months of the pandemic, law enforcement officers around this country were told, in everything but writing, to stop being cops. The order did not come from their chiefs. It came from the politics above their chiefs, and the crime rates that followed told...
The Agile Learner

The Agile Learner

In today's rapidly evolving professional landscape, the ability to adapt and learn new skills is more critical than ever before. This concept, often called learning agility, is the capacity to extract lessons from experiences and apply them in novel situations, thus...

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