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The Second Question

After a hard call, “you good?” gets “yeah, I’m good” every time. One small change gets you a real answer.

Clear the Desk

It's a Tuesday, and the request has been sitting in your box since the first of the month. Four days in March. His daughter turns ten, his wife found a cabin down in Hocking Hills, and his in-laws want to fly in from Arizona if it's actually happening. You've looked...

Write It Down

I was driving home from work when a retired general on The Art of Manliness podcast described a briefing he sat through in 1991. Mark Hertling was an Army major in Germany with two boys at home, ten and seven, and he was told his cavalry squadron could take casualties...

Side by Side

We were sitting at a fire, and nobody was talking. We both knew there was hardship there, and neither of us was saying anything about it. Then, with tears streaming down his face, all the weight he had been carrying opened up and came out. Nobody had asked him how he...

Skating Isn’t Hockey – Jumping from Officer to Sergeant

There is a particular kind of embarrassment in having a wide open net in front of you and not being able to score. I know it well. I started playing hockey at 43. I never played growing up. I rollerbladed in the nineties, but never hockey, so when I finally stepped on...

Staffing Came Back. Experience Didn’t.

Everyone bracing for a young department to fail is watching the wrong place. They are watching the street, and the street is fine. The failure, when it comes, shows up in a case file somebody else opens about nine days later. Chuck Wexler sent PERF's members their...

Silence is Not Agreement

Watch the room the next time you roll out a decision. If every head is nodding, you have a problem. People who believe in an idea do not nod at it. They speak up, they add to it, they start solving for it before you finish the sentence. Nodding is what a room does...

The Staffing Crisis Is Quietly Promoting People Who Aren’t Ready

The number everyone quotes is one in ten. American policing is running at about 91 percent of authorized staffing, and almost every conversation about that number turns into a recruiting conversation. The conversation nobody schedules is about what the shortage is...

Overtime Is a Bridge. We Made It a Foundation.

In most departments, the worst news in policing is not delivered by the chief. It is delivered by a shift sergeant walking toward an officer who has already worked a full tour, to tell them they are not going home. Ask front line supervisors to name the hardest part...

Who Actually Runs the Police Department? What Does the Charter Say?

In the early months of the pandemic, law enforcement officers around this country were told, in everything but writing, to stop being cops. The order did not come from their chiefs. It came from the politics above their chiefs, and the crime rates that followed told...
Leading the People Who Trained You

Leading the People Who Trained You

You don't earn a veteran's respect by proving you belong. You earn it by proving you don't need to.   The week I was promoted to sergeant, I had seven years in the division. The senior trooper at my post had almost thirty. They had almost as much time on the job...

Build It So It Can Run Without You

Build It So It Can Run Without You

The text came in at 6:40 on a Tuesday. A deputy one hundred miles away wanted to know if there was still a seat on the June trip, and the answer lived in exactly one place. My own head. Not a shared calendar. Not a second person who could have handled it in ten...

Loneliness at the Top

Loneliness at the Top

In 1991, a journalist named John Byrne gave a phenomenon a name: CEO-Disease. This phenomenon is exactly why it feels lonely at the top. It describes the information vacuum that forms around a leader when subordinates learn, through experience or observation, that...

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