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Staffing Came Back. Experience Didn’t.

Everyone bracing for a young department to fail is watching the wrong place. They are watching the street, and the street is fine. The failure, when it comes, shows up in a case file somebody else opens about nine days later. Chuck Wexler sent PERF's members their...

Silence is Not Agreement

Watch the room the next time you roll out a decision. If every head is nodding, you have a problem. People who believe in an idea do not nod at it. They speak up, they add to it, they start solving for it before you finish the sentence. Nodding is what a room does...

The Staffing Crisis Is Quietly Promoting People Who Aren’t Ready

The number everyone quotes is one in ten. American policing is running at about 91 percent of authorized staffing, and almost every conversation about that number turns into a recruiting conversation. The conversation nobody schedules is about what the shortage is...

Overtime Is a Bridge. We Made It a Foundation.

In most departments, the worst news in policing is not delivered by the chief. It is delivered by a shift sergeant walking toward an officer who has already worked a full tour, to tell them they are not going home. Ask front line supervisors to name the hardest part...

Who Actually Runs the Police Department? What Does the Charter Say?

In the early months of the pandemic, law enforcement officers around this country were told, in everything but writing, to stop being cops. The order did not come from their chiefs. It came from the politics above their chiefs, and the crime rates that followed told...

A Hiring Bonus Is a Press Release. A Longevity Step Is a Policy.

Just after the pandemic, my agency put up a five thousand dollar hiring bonus. The veterans read that flyer the way veterans read everything, carefully and personally. By the end of the week the hallway question was the same everywhere: where is ours? Nobody was...

You Can’t Hold Someone Accountable. You Can Only Make It Safe Enough for Them to Choose It.

I once took over a unit that was slipping, and I tightened everything. More check-ins, more reporting, more eyes on the numbers, a standard I could measure against, and a way to track it daily. I called it accountability, and for a few weeks it looked like it was...

I am the Fix-It Father

My kid was working on a craft project at the kitchen table the other night. He was struggling with how much glue to use and where to put it. Naturally, seeing his frustration grow and fearing the mess that would likely ensue, I took over. I had the glue placed, the...

Leading the People Who Trained You

You don't earn a veteran's respect by proving you belong. You earn it by proving you don't need to.   The week I was promoted to sergeant, I had seven years in the division. The senior trooper at my post had almost thirty. They had almost as much time on the job...

Build It So It Can Run Without You

The text came in at 6:40 on a Tuesday. A deputy one hundred miles away wanted to know if there was still a seat on the June trip, and the answer lived in exactly one place. My own head. Not a shared calendar. Not a second person who could have handled it in ten...
Small Lessons in the Mundane

Small Lessons in the Mundane

There’s a lesson buried in the small moments of our lives. Often it goes unnoticed. We move through our days on autopilot—steady, predictable, and safe. We find comfort in the status quo. The same drive to work. The same order from Starbucks. The same routines that...

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