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A Hiring Bonus Is a Press Release. A Longevity Step Is a Policy.
Just after the pandemic, my agency put up a five thousand dollar hiring bonus. The veterans read that flyer the way veterans read everything, carefully and personally. By the end of the week the hallway question was the same everywhere: where is ours? Nobody was...
You Can’t Hold Someone Accountable. You Can Only Make It Safe Enough for Them to Choose It.
I once took over a unit that was slipping, and I tightened everything. More check-ins, more reporting, more eyes on the numbers, a standard I could measure against, and a way to track it daily. I called it accountability, and for a few weeks it looked like it was...
I am the Fix-It Father
My kid was working on a craft project at the kitchen table the other night. He was struggling with how much glue to use and where to put it. Naturally, seeing his frustration grow and fearing the mess that would likely ensue, I took over. I had the glue placed, the...


